POLICY
SHIPPING
We want the world to experience the artistry of Jingdezhen, China, so we’re proud to offer free shipping worldwide!
- Economy Shipping (Free): Estimated delivery in 10-15 days.
- Expedited Shipping (Extra Cost): Estimated delivery in 5-10 days.
We’ll ship your order within 1-3 days after receiving it, carefully preparing it with gift wrapping and a personalized note, if desired.
RETURN
We know trust takes time to build. That’s why, even though our products are handmade with care, we want you to feel free to decide.
- Returns accepted within 7 days of delivery.
- Buyers are responsible for return shipping.
- Refunds will be processed within 7 days of receiving the product in its original condition. Please ensure careful packaging for safe return transit.
If you need assistance, feel free to reach out—we’re here to help!
WARRANTY
We stand by the quality of our handmade ceramics.
Coverage:
- One-year warranty for all material/ workmanship defects or shipping damage.
Exclusions:
- Damage from accidents, improper use, or natural aging (e.g., silver patina).
- Minor handmade imperfections (e.g., texture or color variations).
How to Claim:
Email support@wareevercn.com with your order number, photos, and a description.
Resolution:
We’ll replace the item, offer store credit, or issue a refund.
Enjoy shopping with confidence—your satisfaction matters to us!